Frequently Asked Questions

Most water in Bali (even bottled) goes through RO filtration that strips out essential minerals. Combined with the tropical heat, AC, and active lifestyle, you're losing electrolytes faster than you can replace them through food alone.

We're formulated specifically for the Bali lifestyle with zero sugar, no artificial colors, and real trace minerals. Unlike sugary sports drinks, we use stevia leaf extract and allulose—a rare sugar naturally found in figs with zero calories—for a clean, refreshing taste.

Our Daily formula (Lemonade & Raspberry) is perfect for everyday hydration with balanced electrolytes—great for working, yoga, or just beating the Bali heat.

Our Performance formula (Salty Mango) has extra sodium plus higher amounts of other linked electrolytes to maintain optimal ratios—ideal for intense activities like surfing, CrossFit, or hot yoga when you're really sweating.

We recommend 1-3 servings daily depending on your activity level and which formula you use:

• Light activity: 1 sachet daily
• Moderate activity: 2 sachets daily
• Intense activity/heavy sweating: 2-3 sachets daily

Each box contains 10 sachets, so we recommend grabbing a few to stock up for the month—and take advantage of our volume discounts!

Simply mix one sachet with 300-500ml of water. Adjust to your taste preference—less water for stronger flavor, more water for a lighter taste.

We deliver to each area in Bali twice a week—orders over 500k IDR ship free!

Need it faster? We offer same-day GoSend delivery (paid by customer) if you can't wait. Just let us know at checkout.

Currently we focus on Bali delivery to ensure freshness and fast service. For orders to other parts of Indonesia, please message us on WhatsApp and we'll work something out!

We offer a 30-day money-back guarantee. If you don't feel a difference in your energy and hydration levels, we'll refund your purchase—no questions asked.

Yes! Tropic Sip is BPOM certified (Indonesia's food safety authority), third-party tested, and made with clean, natural ingredients. We use zero artificial colors or flavors.

Yes! Tropic Sip is 100% vegan and contains no animal-derived ingredients.

We use two natural sweeteners:

• Stevia leaf extract: 300x sweeter than sugar, naturally derived from the stevia plant
• Allulose: A "rare sugar" naturally found in figs and raisins, with zero calories and no blood sugar impact